Cancellation policy

Purchase Options Cancellation Policy

At Xin Activewear, we understand that plans can change. Please review our cancellation policy below regarding orders and any available purchase options.

Order Cancellation

Customers may request to cancel an order within 12 hours of purchase, provided the order has not yet been processed or shipped.

Once an order has been processed, prepared for dispatch, or shipped, it can no longer be cancelled.

To request an order cancellation, please contact us as soon as possible at:
hello@xin-activewear.store

Pre-Orders

For any pre-order items, cancellation requests may be accepted before the item has been prepared for shipment.
Once pre-order stock has been allocated or dispatched, the order can no longer be cancelled.

Subscription or Recurring Purchase Options

If Xin Activewear offers any subscription, repeat-order, or recurring purchase options, customers may cancel future renewals at any time before the next billing date.

Once a recurring payment has been processed, that order cannot be cancelled, but future recurring orders may still be cancelled.

Sale Items

Orders placed during promotional periods, limited releases, or clearance sales may not be eligible for cancellation once confirmed, depending on processing status.

Refunds for Cancelled Orders

If your cancellation request is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.